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Feedback about Fitbit Zip clips

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Not a watch wearer, never have been in my 54-years on earth, which has made the Zip a godsend for me.

Been wearing them probably since not long after they were introduced in 2012.

Has kept me motivated and moving -- even after suffering a major HA in August of 2014 -- ever since.

When I first started wearing them, the clip would last six months or so before the rubber where the metal runs across the back of the zip would give way.

I would inform Fitbit and they would send me a new one free of charge.

After a few years, probably 2015, they started charging for replacement clips. Can't remember what they cost, but it isn't the $15 they charge now.

They also started falling apart faster. My latest one was no longer usable after less than two weeks.

You can get knockoffs online for $5-$6, but they probably will not last much longer than two weeks.

I know Fitbit would prefer everyone to be wearing their wrist-based accessories.
They're more expensive and people don't often see a zip, but they might notice their products on a person's wrist. 

Ala, free advertising.

But it seems Fitbit has forgotten where and what got them started.

They're a fitness tracker, first and foremost, not a fashion accessory. 

 

Moderator edit: Updated subject for clarity.

 

Best Answer
1 REPLY 1

Hi @rink23, thanks for sharing your feedback, we really appreciate the time you took to post your comments.

 

We'll pass it along, Fitbit is always looking ways to help our users. You are very important for us. At this moment we don't have more clip models to offer you, but we try to take all feedback to future updates. You can add your comments and support this ideas about Fitbit Zip: 

 

New updated clip on tracker

Keep Fitbit ZIP

Create a metal Zip

 

In case that you need help with our support team, please let me know so I can open a new case for you.

 

I'll be around. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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