06-03-2017 18:20
06-03-2017 18:20
My FitBit Zip synced yesterday without any problem. I changed nothing.
Today it will not sync.
I use Bluetooth to sync via an app on my laptop. The device is paired in Bluetooth.
I have tried:
unpair device - remove battery - wait - reinsert battery - pair device in bluetooth - did not fix the problem
log out of the app that is installed on my laptop and then log back into the app -- did not fix the probelm
What can I do to resolve this?
Thanks!
Answered! Go to the Best Answer.
06-04-2017 13:28
06-04-2017 13:28
06-03-2017 21:18
06-03-2017 21:18
I'm having the exact same problem. Has not synced with my telephone for two days so today I did some troubleshooting and turned off Bluetooth we did 10 seconds shut my phone down turned on the phone turn on Bluetooth and still not syncing help
06-04-2017 02:21 - edited 06-04-2017 02:39
06-04-2017 02:21 - edited 06-04-2017 02:39
Same here. I sync with bluetooth on my phone. Did the battery and the phone off and on again. My app finds the tracker and it looks like it start syncing and then it stops.
It will sync with my pc though. So i would say ther is something with the app.
06-04-2017 06:25
06-04-2017 06:25
Same here, closed and opened Bluetooth, turned phone on and off, changed battery, re installed app
06-04-2017 06:40
06-04-2017 06:40
mine is doing the exact same thing
06-04-2017 07:56
06-04-2017 07:56
Having the exact same problem since 1st June 17. Battery on Fitbit is full and paired with laptop. No reason not updating from what I can see.!!!!
06-04-2017 11:28
06-04-2017 11:28
same here but I'm using a pc. synced friday evening then stopped. email inquiries are 2 days out for response..
06-04-2017 11:38
06-04-2017 11:38
I'm in the same boat... I have tried everything listed here with the same results.... nothing.
06-04-2017 11:52
06-04-2017 11:52
06-04-2017 12:15
06-04-2017 12:15
Exactly my problem. Think I'm through with Fitbit. At least my other two worked for 11 months and 7 months, This one is only a month old and it says it can't sync because the device is sync'd to something else. No it isn't
06-04-2017 12:17
06-04-2017 12:17
Is this a connection problem with Fitbit and not our devices?
06-04-2017 12:51
06-04-2017 12:51
@Kazimac wrote:
I tweeted, got back to me in a few hours, all sorted x
Sent from my Windows 10 phone
How about sharing what they did to "sort you out"
06-04-2017 13:28
06-04-2017 13:28
06-04-2017 13:37
06-04-2017 13:37
I did that early today. Did not work guess I will try again.
06-04-2017 13:43
06-04-2017 13:43
Worked this time.
06-04-2017 13:46
06-04-2017 13:46
@Kazimac wrote:
If you contact them its easily sorted. I followed their advice: Unpaired my zip, set up my zip as a,new device, bingo!!
Sent from my Windows 10 phone
This worked... the key is to set it up as a new device... Thanks Kazimac
06-04-2017 15:20
06-04-2017 15:20
I am NOT going to remove and add my zip as a new device every month because It won't sync. I AM going to tell people not to buy Fitbit until they can fix this sync problem that has been going on for at least 2 years that I know of
06-04-2017 15:22 - edited 06-04-2017 19:12
06-04-2017 15:22 - edited 06-04-2017 19:12
Mine did exactly the same thing which is why I think it's a problem with the Fitbit network
06-04-2017 17:25
06-04-2017 17:25
@rustell wrote:
@Kazimac wrote:
If you contact them its easily sorted. I followed their advice: Unpaired my zip, set up my zip as a,new device, bingo!!
Sent from my Windows 10 phoneThis worked... the key is to set it up as a new device... Thanks Kazimac
Well .... it worked once. The only way I can get mine to sync is to set it up as a new fit-bit.
06-04-2017 17:44
06-04-2017 17:44
I have the same problem since June 2nd...did all the obvious fixes...maybe this is a FItBit issue they need to resolve?