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Sometimes it works, but most of the time even after taking battery in and out of Zip and turning my phone on and off and uninstalling and re-installing app, still can't find tracker sitting right next to it!
Not sure what u did, but now it is syncing. I have all day sync and always connected turned on . To get to those settings, just click on fitbit picture in top right corner of the dashboard screen.
I can't even get it added right now. The Fitbit tech had me unconnected my device, restart everything and then add the device back on the app. Now I can't even add the device back on to the app, it says it can't find it.
My fitbit only synced sporatically. I restared everything still not syncing. Deleted device snd now zip won't connect. It is found when searching but won't connect. Android device is up to date. Really frustrating and disappointed with fitbit
Same thing happened to me. I was told by tech my fit bit needed to be replaced. I replaced my fit bit zip. It synced once when I installed the new one and now will not sync again one day later. I bought a new fit bit and it is doing the same thing my old one was doing! Frustrating!
Well I fiddled around and turned off Bluetooth and back on . Then I tried to sync and got a prompt that I hadn't seen before and it's working again. I wish I knew what made the difference. Good luck
I do think it is a problem with the server, but so far they are saying it is not. I talked with someone again today and they are replacing my fit bit since it is new. We will see what happens. They said there had been no complaints about the service?
Sent via my Samsung Galaxy, an AT&T 4G LTE smartphone
Did all that with mine & it's still not working. I was going to disgard my zip then put it in new again, but someone said that didn't even work for them. Oh well....
I have a Samsung Galaxy S5 running version 6.0.1 Marshmallow, my Zip stopped syncing to the phone after Verizon security update G900VVRU2DQF2. As of 8/10/17 The Zip still syncs to my desktop computer and my Samsung Tab 4. I was able to sync to my desktop computer this morning but now can't sync to anything. Hopefully this is FitBit working on the issue!?!
