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Fitbit Step accuracy

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‎09-11-2016 03:56 - last edited on ‎09-21-2016 04:35 by Moderator Alum

‎09-11-2016 03:56 - last edited on ‎09-21-2016 04:35 by Moderator Alum

My Fitbit wasn't resetting at midnight and was replaced because it was still under warranty. When I added the new device to my account, it kept the number of steps (incorrect 12000+), but accurately captured calories and distance.

 

 

Moderator Edit: Updated Subject For Clarity

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‎09-11-2016 16:55

‎09-11-2016 16:55

Welcome to the Fitbit Community @NJane. It's great to have you here. It seems that some information got lost during the set up process. Your new Zip should work properly track your steps accurately from now on. As a workaround only, you can add steps to your account by manually logging activities like Walking, Running or Hiking. Let me know how it goes.

 

Hope to see you around more often. Smiley Very Happy

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‎09-11-2016 16:55

‎09-11-2016 16:55

Welcome to the Fitbit Community @NJane. It's great to have you here. It seems that some information got lost during the set up process. Your new Zip should work properly track your steps accurately from now on. As a workaround only, you can add steps to your account by manually logging activities like Walking, Running or Hiking. Let me know how it goes.

 

Hope to see you around more often. Smiley Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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