Fitbit Zip batteries

[finestrn]

I have had my Fitbit Zip since the end of October, and it needs a second fresh battery.  It looks like the firmware is current, but I am not getting the 4-6 months of battery life as expected. At this point, I wish I had bought a rechargeable fitbit. Anyone else having this issue?

[Zaxzey]

I'm having the identical issues with my Zip.  The battery life starting declining in Nov.  First it was about 30 days and now it's a day or two.  I really like the Zip and prefer it to the others, but I'm not going to keep a supply of batteries just to keep it going. 

I've updated the firmware and checked the prong. I'm on hold with customer service now.  Not happy.

[EdgarFitbit]

@Zaxzey You did a great job by contacting to our Suppor team. Your particular battery issue makes me understand that your Zip wasn't working as expected. Zip tracker should work perfectly with a 3V coin battery, specifically one model (CR2025). Some users are giving testimony of a better battery duration using a 3V coin battery, model (CR2032). 

As we always stated, Zip trackers with a good battery level (firmware updated to 86) should work more than 4 months (battery estimation of 4-6 months depending usage). The battery prong may cause issues if it's not properly aligned but sometimes the firmware isn't making any effect by itself. 

Please take this into consideration, if you experience this again, try using a CR2032 and let us know how it works. 

P.S. One of our advocates sent you a new email on January 29th. Please check your inbox later.

Welcome to the forums!

[TheresaT]

Thank you for your email. I am on my second Fitbit Zip! I have tried all that was suggested on your site and in the forums but still have issues with the batteries. I have tried the CR2032 and the CR2025 batteries and they still die after a couple of days. It worked great for about three months until the original battery died and then it never worked right with any battery after it was changed. I have checked the connections and prongs and made sure the firmware is up to date. I keep the Bluetooth off on my phone and computer until I am ready to sync it. I am growing quite frustrated! I am at the point of wanting to return my Fitbit for a refund!

What do you suggest? Can I send my Zip in to you in exchange for the One? (The kind that charges when connected to your computer or plug in instead of running on batteries?) I would gladly pay the difference.

You assistance is greatly appreciated.

Sincerely,

Theresa Taraldsen
(218) 721-2184

[Marciaher]

I gave up on my fitbit, it is impossible to change battery every month. I have others concerns to: normally I walk more than 10.000 steps a day but stay active only for 4 or 5 minutes. I wont change the batteries for one product that is not accurate. Other concern is that you do have not a tecnician to tell you what to do, you have only others that have the same issue.

[candyradford]

Where?  On the app or the computer?  I don't see what you are talking about. 

[EdgarFitbit]

@TheresaT Thanks for letting me know your battery issue. One of our advocates from Support will be in contact with you soon.

An exchange process is not possible, however, if you purchased your tracker from us within 45 days, we can take a look and tell you how to proceed (please let my coworker know about this). If you purchased your tracker from a retailer, please see them to ask for a refund or exchange. Thanks for your understanding.

@Marciaher Changing battery isn't an expected behavior. Zip's batteries should last more than some weeks, it lasts 4-6 months in regular use. Accuracy concerns may arise but we need to check our system in order to figure out what's going on with your tracker. Please contact to Support Team via email by clicking here, explain them this issue and let them know what troubleshooting steps have you tested so far. Good luck!

@candyradford What are you trying to looking for? Please let me know so I can help you further.

[BB02]

I have had the Fitbit Zip since October and am on my third battery and that has gone after 6 weeks. Feeling frustrated but will try some of the posted ideas to extend life. I am leaning towardds throwing it away after I finish the latest work challange I am enrolled in.

[candyradford]

Call Fitbit customer service. They will replace your Fitbit.


Sent from Candy's iPhone

[EdgarFitbit]

@BB02 A restart may be worth it. Click here to know how to restart your tracker.

If the above doesn't work, try to contact to Support by sending an email here. Let me know if you need further assistance.

[candyradford]

The nice people at Fitbit have replaced my Zip. I had it for 14 months.

Sent from Candy's iPad

[EdgarFitbit]

@candyradford Awesome! Thanks for sharing the great news. Good luck with your new one and keep it up!

[whoknows]

I am on my third zip(replaced free of charge)  I have gone through two batteries since last Saturday.  In fact, I replaced a battery tonight and it lost most of today's data.

Very frustrated this motivates me to move more but I cannot afford two batteries a week.

Firmware is up to date

[izzi]

I haven given up using my fitbit.  I'm tired of having the new ones last about 5 months, only to have them not work after changing the battery.  Sometimes the replacement battery will last a few days, other times I can't even get it to work when I put a new battery in.  I have tried all the suggestions from Fitbit and other users, and it doesn't make a difference.  Replacement batteries never seem to work for any lenght of time.  I always check to see if my firmware is up to date. I kepr the bluetooth turned off on my phone except when I want to check my days progress.  None of these helped to prolong the life of the original battery and like I stated before the subsequent batteries never really worked.

[Sharon4137]

I have given up due to the batteries not lasting. My friends have asked me
if I would recommend it. I told them not to waste their money. Fitbit is
getting a really bad reputation.

[Zinnia1]

That's fantastic service! I've been having the same problem. I'm waiting for my email response from customer service.

[OverSeventy]

Yes.  My oldish Fitbit Zip finds bought batteries very variable.  Sometimes they last 3 months, sometimes only one.  I am seriously considering buying a new Zip which takes rechargeable battery.

[Disapoint]

Yes, I have the same problem, my battery has to be replaced every 2 weeks, very disapointed in the battery performance!!!!!!!!

[ZipNoSynch]

how do you turn off the automatic synching.  I use to see it on my phone, but now it is no longer there.