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Fitbit Zip battery draining issues

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‎01-07-2020 00:48 - last edited on ‎08-26-2021 04:22 by Fitbit Moderator

‎01-07-2020 00:48 - last edited on ‎08-26-2021 04:22 by Fitbit Moderator

Is anyone currently having issues with battery draining on a Fitbit Zip? Mine is a real problem and currently the batteries are lasting several DAYS only! I previously contacted Customer support and my issue was not resolved they just said they weren't aware of this issue with anyone else using a Samsung Galaxy android phone. I have to get this sorted it is costing me an arm and a leg. Surely the issue isn't the phone anyway, the battery is showing empty on the actual Zip not just on the App.

 

 

Moderator edit: updated subject for clarity

Best Answer
121 REPLIES 121

‎01-07-2020 19:33

‎01-07-2020 19:33

I have the same battery issue.  Sometimes I am only getting a few days out of the battery.   

I hope they resolve this issue or I will go back to garmen 

 

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‎01-11-2020 22:49

‎01-11-2020 22:49

Same! Bought new batteries just today. One is lasting only about a week

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‎01-13-2020 04:40

‎01-13-2020 04:40

I've been having the issue for a few weeks now

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‎01-14-2020 08:38

‎01-14-2020 08:38

At most battery is lasting a week. Put a new battery in last Wednesday before traveling. It stopped syncing by Sunday and now on Tuesday the screen is completely blank (even though app says the battery is full. About to call Fitbit but based on these other posts, not hopeful.

Best Answer

‎01-15-2020 15:04 - last edited on ‎08-10-2021 12:23 by Fitbit Moderator

‎01-15-2020 15:04 - last edited on ‎08-10-2021 12:23 by Fitbit Moderator

Yes. I’m on my 3rd better this month.   Also today my sun hung not working.  Had 5000 steps then sucked and shows 35 steps.   Hope this gets resolved soon.

 

Oops. Typos.  Synchronize not working. 

 

 

Moderator edit: merged reply

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‎01-17-2020 16:17 - last edited on ‎08-10-2021 12:24 by Fitbit Moderator

‎01-17-2020 16:17 - last edited on ‎08-10-2021 12:24 by Fitbit Moderator

I've had the issue before. I bought a new zip. Sometimes you can get them at ebay or other sale sites.

 

sometimes I have wiped the battery clean before I install.

 

get another zip (try ebay)

 

 

Moderator edit: merged reply

Best Answer

‎01-17-2020 18:41

In response to sciencetch

‎01-17-2020 18:41

Ive only had mine since Christmas. Bought 4 batteries already
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‎01-18-2020 12:02 - last edited on ‎08-12-2021 12:06 by Fitbit Moderator

In response to Thamers35

‎01-18-2020 12:02 - last edited on ‎08-12-2021 12:06 by Fitbit Moderator

The only thing to draw you to fitbit is the community.

 

This may be why they are discontinuing zip.

 

 

Moderator edit: merged reply

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0 Votes

‎01-19-2020 15:18 - edited ‎01-19-2020 15:20

‎01-19-2020 15:18 - edited ‎01-19-2020 15:20

I'm having the same issue. I changed the battery a week ago and the battery icon on the Zip is flashing. The first time I changed the battery the zip wouldn't turn on. I put in another new battery and it turned on but I lost my steps. Thankfully it was early in the morning and I hadn't logged many steps. The most frustrating thing is that my online profile showed the battery as fully charged.

 

I have a Samsung Galaxy S9 but I know the two aren't related because the app on my phone stopped working about a year ago.

Best Answer

‎01-20-2020 01:15

In response to MoodyJ82

‎01-20-2020 01:15

I have a Samsung Galaxy S8. Almost losing patience with my Zip now it just continues to be an issue and Fitbit not acknowledging the issue even though I'm clearly not the only one with who it's happening to. Sent from my Samsung Galaxy smartphone.
Best Answer

‎01-20-2020 02:17

In response to SHORTIE1965

‎01-20-2020 02:17

I am unfortunately fed up with my zip👎 since the battery draining, it now
periodically will not count steps. Today it tracked 0 steps but I burned
1000 calories!?

Sarah Thames
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0 Votes

‎01-20-2020 19:51

In response to Thamers35

‎01-20-2020 19:51

Guess I'm glad not alone in this issue, planned obsolescence? Seems when they stop making a product it stops working great after that, that's what happened to my one. W zip last bat for 3 weeks this one 2 days counts sporadically or starts new count batteryflashing 10% tested it and this and last on are full?

Best Answer

‎01-21-2020 05:02 - last edited on ‎08-12-2021 12:05 by Fitbit Moderator

In response to Sdcfpri1

‎01-21-2020 05:02 - last edited on ‎08-12-2021 12:05 by Fitbit Moderator

I find it very odd that this would suddenly start fir all of us. I agree. I feel they probably released a software update that has done this.  They want to have Fitbit watches only.  So be it.  Hello Apple Watch.

 

Mine started the no steps counting as well.  I will have a days worth of steps that will also randomly go back to zero.  Very disappointed in FITBit.  I’m sure this will happen with their watches next.

 

 

Moderator edit: merged reply

Best Answer

‎01-21-2020 07:55

‎01-21-2020 07:55

Have also had this issue.

And now my zip won’t sync or register at all, even though the app says battery full.  I re-set the battery but that didn’t help. And tapping the device does nothing. Suggestions?

Best Answer

‎01-21-2020 08:28

In response to 2349

‎01-21-2020 08:28

Take battery out and make sure back is clean.  Log out of app and re log in. I had that issue too. 

Best Answer

‎01-21-2020 08:37

In response to Flwrpwrchick.

‎01-21-2020 08:37

Customer support had me do all that while on the phone with them - it made no difference. 

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0 Votes

‎01-21-2020 11:58

‎01-21-2020 11:58

Batteries only last a couple of days.....when first got the Zip they would last 4 to 5 months!!! Not very happy. Can't someone fix this issue!!!.....THANK YOU

Best Answer

‎01-21-2020 13:38

In response to crystalj12

‎01-21-2020 13:38

I've tried everything I can find online to try to resolve this and what everyone here has mentioned, I cant call fitbit i work those hours, I'm not on Twitter,  cant wear watch at work.  Can any fitbit personal respond to this thread? Obviously there is a recent problem with zip

Best Answer

‎01-21-2020 14:01

In response to Sdcfpri1

‎01-21-2020 14:01

Hi there,I sympathise with you. I have already had discussions with Fitbit about this issue and I haven't made any progress, I think more people need to report this to them and maybe then they will do something. I realise its awkward when at work but I have managed by using ONLINE CHAT with them instead of phoning. You could also try e mailing them.Thank you.Sent from my Samsung Galaxy smartphone.
Best Answer