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Fitbit Zip won't sync

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‎02-02-2021 08:54 - last edited on ‎09-01-2021 07:16 by Fitbit Moderator

‎02-02-2021 08:54 - last edited on ‎09-01-2021 07:16 by Fitbit Moderator

I updated the app the morning of 1 Feb and now can’t update my steps. No new app updates available. Anyone have this problem?

 

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎02-02-2021 11:20

‎02-02-2021 11:20

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎02-03-2021 08:10

‎02-03-2021 08:10

Mine also stopped syncing on Feb 2 and there are no app updates available... says I am up to date. Tried removing and downloading app again still no help. So frustrating as I am in the middle of a step challenge and only get full points for syncing the device! Any advice????

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0 Votes

‎02-03-2021 08:17

In response to SAM63

‎02-03-2021 08:17

Hi @SAM63  you try anything in the article I linked above?

Stepping in the U.S.A. since September 2013. Android 14

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‎02-03-2021 08:28

In response to SAM63

‎02-03-2021 08:28

Thanks for checking with me! Tried several, looks like the device is not being recognized by my phone so am going to try to pull the battery for a restart on the device. Worked once before when this happened. Easier said then done as I am one of those with a broken battery cover and it has been working really well with my temp fix I hate to disturb it 

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0 Votes

‎02-03-2021 08:31

‎02-03-2021 08:31

I chatted with someone at Fitbit who recommended I take the battery out for 10 seconds and put it back in. I did that, and it synced now. Hope this helps someone else!

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‎02-03-2021 08:38 - last edited on ‎09-01-2021 07:17 by Fitbit Moderator

In response to emailbecks

‎02-03-2021 08:38 - last edited on ‎09-01-2021 07:17 by Fitbit Moderator

That worked!!! Sync is now back working!

 

Battery pulled out and placed back in device and now all is well!  Zip is back to syncing with my phone..... easy fix! The broken battery cover.... well that is another issue

happy I am back in the step challenge!

 

 

Moderator edit: merged reply

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0 Votes

‎02-03-2021 09:10

‎02-03-2021 09:10

Happy news from both of you. @emailbecks  and @SAM63  thanks for the updates.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎02-09-2021 08:00

In response to SAM63

‎02-09-2021 08:00

Thanks! This worked for me. 

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