Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
You've asked this question in the zip community. Do you really have a zip or did you mean to post elsewhere?
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Awesome help @SteveH! Welcome to the Community Forums @Wendyhouse579! Thanks for sharing your experience with your Fitbit tracker. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.
Keep me posted if you have any other question.
P.S. While you wait for Support to get back to you, take a look to our Warranty Policies.
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