Replacement Zip not working

[MarBal]

The replacement zip I got after I lost my old one rarely works, even after changing batteries several times a month! 

Moderator edit: subject for clarity

[LucyAP]

Welcome to the Forums @MarBal! Thank you for sharing your feedback about Fitbit Zip. This is helpful for us and keep ups improving our products and services. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

Keep me posted with the outcome! 🙂 

[MarBal]

Still loosing steps and time! Very unhappy with the product! 

[LucyAP]

Thanks for your reply @MarBal! I really appreciate that you have shared your experience with your Fitbit Zip and for all the time and effort you have invested solving this. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

P.S. In the meantime, you can manually log your missing steps. 

[MarBal]

So I retried the two areas in the post with the photo again. Focusing more on pulling out the small metal piece at the four to five o'clock region. It helped keep steps and time but my battery is low again and I changed it for the second time on the weekend in the last 30 days. I haven't logged as many steps in 2017 due to faulty zip. I also don't have it set to upload all the time. I just do it at night to help save the battery.

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@LucyAP wrote:

Thanks for your reply @MarBal! I really appreciate that you have shared your experience with your Fitbit Zip and for all the time and effort you have invested solving this. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

P.S. In the meantime, you can manually log your missing steps. 

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[LucyAP]

Thanks for the update @MarBal! Good to hear that you tried the suggested troubleshoot. Please keep an eye to the behavior of your tracker and to your inbox. Since you have a case with Support, I'm sure that they can help further and get you back on track in no time. 

Keep me posted if you have more questions. 🙂