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Fitbit won't sync after updating app

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‎08-27-2019 11:28 - edited ‎08-27-2019 12:04

‎08-27-2019 11:28 - edited ‎08-27-2019 12:04

Anyone else's fitbit zip having problems syncing after the app has updated ???

My app been updated ...now when I sync it says "device not found" and have to verify My email but had fitbit at least 5 years.

I try to change my email address as the one they say is mine isn't  !!    After trying and trying I get a message to say I've tried too many times 😠😠

Anyone having problems please?

Please help me solve it.  Thank you 😁

Best Answer
4 REPLIES 4

‎08-28-2019 17:31

‎08-28-2019 17:31

I just noticed that the app on my iOS device updated itself today and now I can't even find the zip in the app. WTF Fitbit!!

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0 Votes

‎08-28-2019 19:47

‎08-28-2019 19:47

I'm having trouble, too, but I don't see a solution.  It seems my phone is now not compatible with the updated app.  I've had a zip since 2013.  It suits my needs.  I will confess that I'll miss getting the "nailed it" or "overachiever" messages and the weekly emails with the week's statistics.  

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0 Votes

‎08-29-2019 02:51

In response to SunsetRunner

‎08-29-2019 02:51

Mine won't sync either. I'm so frustrated...

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0 Votes

‎08-29-2019 03:42

In response to SunsetRunner

‎08-29-2019 03:42

It's so annoying....I think it's a ploy for us to buy new updated fitbit 😠😠

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