06-23-2017 09:07
06-23-2017 09:07
trying to getzip fit to sync and keep getting message that it is unable to communicate with the zip. tried restarting phone didn't fix, any ideas???
Answered! Go to the Best Answer.
06-25-2017 15:14
06-25-2017 15:14
Thank you for your valuable contribution @SteveH! It's always nice seeing you in the forums.
A warm welcome to our new friend @grandmawBeth! If your issue hasn't been resolved yet and, adding to @SteveH's post; I also recommend checking out this post with more troubleshooting steps (syncing issues).
Hope this helps. Feel free to post back!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
06-23-2017 23:50
06-23-2017 23:50
As you have tried restarting your phone without any luck I would try restarting your zip using this procedure:
Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, contact Customer Support.
06-25-2017 15:14
06-25-2017 15:14
Thank you for your valuable contribution @SteveH! It's always nice seeing you in the forums.
A warm welcome to our new friend @grandmawBeth! If your issue hasn't been resolved yet and, adding to @SteveH's post; I also recommend checking out this post with more troubleshooting steps (syncing issues).
Hope this helps. Feel free to post back!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂