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Fitbit wont sync to phone

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‎06-23-2017 09:07

‎06-23-2017 09:07

trying to getzip fit to sync and keep getting message that it is unable to communicate with the zip. tried restarting phone didn't fix, any ideas???

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‎06-25-2017 15:14

‎06-25-2017 15:14

Thank you for your valuable contribution @SteveH! It's always nice seeing you in the forums. Cat Happy Cat Very Happy

 

A warm welcome to our new friend @grandmawBeth! If your issue hasn't been resolved yet and, adding to @SteveH's post; I also recommend checking out this post with more troubleshooting steps (syncing issues).

 

Hope this helps. Feel free to post back! Cat Embarassed

 

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Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

View best answer in original post

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‎06-23-2017 23:50

‎06-23-2017 23:50

As you have tried restarting your phone without any luck I would try restarting your zip using this procedure:

 

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Best Answer

‎06-25-2017 15:14

‎06-25-2017 15:14

Thank you for your valuable contribution @SteveH! It's always nice seeing you in the forums. Cat Happy Cat Very Happy

 

A warm welcome to our new friend @grandmawBeth! If your issue hasn't been resolved yet and, adding to @SteveH's post; I also recommend checking out this post with more troubleshooting steps (syncing issues).

 

Hope this helps. Feel free to post back! Cat Embarassed

 

Heart

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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