Fitbit zip dies when placed in holder

[LizZip]

My fitbit zip works fine until when I put it back in its holder. Then it dies and I cannot generate a response. Anyone have an idea how to fix this??

[MariamV]

@LizZip thanks for stopping by! That sounds a little weird, let's go ahead and find a solution for this! It could be that the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. 

You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

Also, it sounds like your battery needs replacement already.   To replace your Zip's battery:

1. Buy a 3V coin battery, CR2025. It can be found wherever batteries are sold.
   
2. Use the battery door tool to open and close the battery door compartment on the back of the your tracker. Zip has a harmless, polysilicone grease on the battery door that lubricates the rubber gasket to ensure a water-tight seal.
   
3. Your old battery can be recycled.

Keep in mind that your Zip battery should last up to 6 months before needing a replacement. Frequently tapping your tracker to check your statistics may reduce battery life. Hope this helps. Keep me posted!