help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit zip losing steps & time.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2017 10:31

‎08-29-2017 10:31

Just lost 1500 steps & 2 hours of time. Had 2100 steps, then it suddenly went backwards 2 hours, & I lost most all of my steps. Battery is full.

Best Answer
0 Votes
2 REPLIES 2

‎08-29-2017 14:09

‎08-29-2017 14:09

I have the same problem. I think it started yesterday, suddenly I have lost a lot of steps. Earlier today, the Fitbit ( and the iPhone app) Said i had walked 0 steps yesterday and today. What to do? 

Best Answer
0 Votes

‎09-01-2017 20:02

In response to AnjaLH

‎09-01-2017 20:02

Thanks for stopping by @PamC-1 and @AnjaLH! This sounds odd. Try restarting your Zip to double check that is working correctly.

 

Also, check the inside spring sometimes your tracker will have battery issues when this is bent. You can follow the steps provided by @vomitofthemind in this post. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes