Fitbit zip showing wrong number of steps

[Anna_ik_e]

I've been asleep for about 9 house and apparently in those 9 hours of sleep I walked 255 steps. This isn't the only problem I've had with my zip. My batter goes from full to medium to dead to full and repeat. I just put a new battery in last week. What is going on with my zip?!

[Anna_ik_e · Accepted solution]

I contacted support and they resolved this issue

[MarreFitbit]

Great news my friend @Anna_ik_e ! Would you mind to share what was the solution? 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping! 

[Anna_ik_e]

I had also been having battery trouble and I talked to someone from fitbit and they decided to send me a new one. I got it last week. It's working perfectly

[MarreFitbit]

Good news @Anna_ik_e ! I'm glad to hear that your new Fitbit is working perfectly!

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a nice day my friend!

[Billsprague]

Why my Fitbit Zip steps not fully post to my dashboard

[MarreFitbit]

It's nice to see you around the Community @Billsprague, hope you're doing great!  Are you saying that it isn't paired? If so, I'd recommend doing these steps to relink your Zip to your account:

1. 1. On the Fitbit app for iOS dashboard, tap the Account tab.
   2. Tap Set Up a Device.
   3. Choose your tracker and follow the onscreen instructions to continue.

Afterwards, you should be able to see your Zip again linked to your Dashboard. Have a nice day!

[Billsprague]

Thanks thats whst i did.... i called fitbit and with new computer internet phones when you call it disconnects from the internet... so Fitbit called me back on my friends phone and we able to talk through.... we set up a new account and everything now works.... YEA😀

Sent from my iPhone

[Jean733]

My zip is acting up and fluctuating between saying a full battery and low/empty. I have changed batteries three times in one week but think that the batteries may be old (I had gotten several at one time). I'll get a new battery tomorrow and hopefully that will fix it. When the battery drops to low, it does not record steps. How can I manually add those steps back on?

[Jean733]

Never mind. Mi figured out how to add steps. Now if I can get the battery working tight. 😀

[MarreFitbit]

Great news @Billsprague, I'm glad to hear you're back! 

Well my friend @Jean733, sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

Is everything fine on how to manually add your steps? See here the process:

1. On the Fitbit app dashboard tap the Exercise tile to open your exercise history. This is the tile that says "Track exercise" if you haven't worked out today.
2. Tap the stopwatch icon in the top right corner.
3. Tap Log.
4. Tap a recent activity or search for an exercise type.
5. Adjust the activity details and tap Add.

If your iOS mobile device supports 3D Touch, you can also log an activity from the home screen with the Quick Action menu accessed by 3D Touch.

Let me know if this worked!