If you are having issues to sync your Fitbit Zip and you are using a PC or a Mac, please review the following steps:
- Try initiating a manual sync:
- Click the Fitbit Connect icon and click Open Main Menu.
- With your charged tracker nearby, click Sync Now.
- You may be asked to sign in to your Fitbit account, after which your tracker should sync. If you see a message saying your tracker can't be found, wake it up by pressing its button (most trackers) or tapping it (Flex).
- Check if your tracker synced by clicking the gear icon in the top right of your fitbit.com dashboard.
- You'll see the last sync time below the image of the tracker.
- If your tracker didn't sync, restart your tracker using the instructions in How do I restart my tracker?
- If your tracker still won't sync, uninstall and reinstall Fitbit Connect using the instructions in How do I reinstall Fitbit Connect?
- If your tracker didn't sync, and you have access to a mobile device, try syncing with the Fitbit app.
- If you sync with an Android device but want to sync with Fitbit Connect:
- In the Fitbit app, tap the tracker tile twice and turn off Always Connected to avoid interference.
- Turn off Bluetooth on your Android device.
Hope you find this helpful!
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