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Lost Zip's Back Door

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‎03-26-2018 12:08 - last edited on ‎03-27-2018 07:52 by Moderator Alum

‎03-26-2018 12:08 - last edited on ‎03-27-2018 07:52 by Moderator Alum

I lost my backing of my Fitbit and my Fitbit won’t turn on, the battery works I just need that piece, where can I get one?

 

Moderator edit: subject for clarity

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‎03-27-2018 07:33

‎03-27-2018 07:33

Hi @LauraPomme - I'm not sure if you can, but I'd suggest reaching out to Fitbit customer support on this.

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‎03-27-2018 07:51

‎03-27-2018 07:51

Thanks for the help @Ozzie65! Welcome to the Forums @LauraPomme! I appreciate that you have shared your experience with Fitbit Zip. As stated by @Ozzie65, Zip's back door is not sold separately and the best is to reach out for Support's help.

 

To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

 

Keep me posted if you have any other question. 😉

 

P.S. While you wait for Support to contact you, please take a look to our Warranty Policies. 

Lucy | Community Moderator, Fitbit

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