05-18-2016 15:41
05-18-2016 15:41
Best Answer05-18-2016 21:42
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
05-18-2016 21:42
There are some suggestions in this help article:
http://help.fitbit.com/articles/en_US/Help_article/1188
Good luck!
05-23-2016 10:29
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-23-2016 10:29
Welcome to the forums @J9atcoles! I was wondering if you had the chance to check the link for tips provided by @SteveH?
If you've already completed all the existing troubleshooting and you still can't find your Zip; please let our Customer Support Team know about this.
Let me know if you have any questions, have a great day! ![]()
Best Answer