help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost steps when replacing battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-21-2017 19:46 - last edited on ‎12-23-2017 10:42 by Moderator Alum

‎12-21-2017 19:46 - last edited on ‎12-23-2017 10:42 by Moderator Alum

My zip had a low battery symbol flashing and wouldn't sync with my computer (I use a dongle to sync). I reset by removing the battery, and the step count went from 7,043 to 6,361.  The low battery sign was still flashing, so then I put in a new battery, but it still showed only 6.361.  Any ideas where my other steps went? 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎12-23-2017 10:41

‎12-23-2017 10:41

Welcome to the Forums @lbyrch! I'm sorry to hear about your lost steps. Data could be lost if your tracker is not synced before replacing the battery. However, you can manually log this missing steps. 

 

I hope this help, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes

‎10-23-2019 08:22

In response to LucyAP

‎10-23-2019 08:22

The link to the instructions to manually reset the steps doesn't work. It says access denied.

Best Answer
0 Votes