09-15-2018 21:06
09-15-2018 21:06
Earlier today I was up to 5000 steps. I haven't looked at the step count all evening but I just synced and it only recorded 195 steps for the day. As it I rarely get more than 4000 per day. Losing steps because of the device or app malfunctioning is unacceptable.
09-16-2018 08:33 - edited 09-16-2018 08:37
09-16-2018 08:33 - edited 09-16-2018 08:37
Thanks for reaching out the Forums @dlc92881 and for explaining what happened with your tracker.
This is not an expected behavior from the Fitbit Zip or the Fitbit App, so let's cover the basic troubleshooting steps. The first thing that we need to check is that the little metal contacts on the back of it are well positioned; you can check some helpful information in this post. Also, check if the back is clean and that the battery door is not broken or loose. Other tips:
If that's not working, we might have to check what is the next options with our support team.
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