05-21-2018 19:10
05-21-2018 19:10
Zip cannot pair with my LG V20 phone. It gives a message that the zip rejects the pairing. I have a very hard time getting my zip to sync up with the app and log my steps, it usually takes several minutes of failed attempts and tracker not found messages. Other than that I love everything about the zip and the app!
05-22-2018 11:19 - edited 05-22-2018 11:35
05-22-2018 11:19 - edited 05-22-2018 11:35
Welcome to the Forums @Aston15! Thanks for sharing your experience with your Zip and your Android phone. I wanted to assure you that we take into consideration all the comments provided by our users to continue improving your experience.
Currently the LC V20 is not included in our Supported Devices list. Nevertheless, sometimes non compatible Android devices may meet all the requirements by the system allowing them to sync intermittently even when they are not listed. But, since it's not fully supported and tested by our development team this connectivity may not always be successful or some of the features might not always be available.
In the meantime,restart your tracker and double check that you have followed the help article Why won't my Fitbit device sync?
Also, to better assist you can you please let me know if the error message you are receiving is from the phone's Bluetooth? Can you please attach a screenshot so I can be of more help?
Keep me posted! 🙂
05-28-2018 19:19
05-28-2018 19:19
When I try to pair my fitbit with my L G V20 phone the zip will not pair.
05-29-2018 07:16
05-29-2018 07:16
Same issue with Samsung S7. I recently purchased the Zip and it is very difficult to sync. It shows up on Bluetooth as an available device put keeps saying "Pairing rejected by Zip". I have tried everything to correct it but cannot. I have to force sync my steps several times before it takes. Very frustrating!
05-29-2018 09:30
05-29-2018 09:30
Hey there! Thanks for the screenshot @Aston15! Can you please confirm if the error message you are receiving is from the phone's Bluetooth? If so, since Zip doesn't have notifications you don't need to pair your tracker and your phone's Bluetooth .
If the picture of your Zip is on the top on your Fitbit app, this means that is paired. Keep in mind that the difficulty you are experiencing might be due to that the App is not fully compatible with your phone. The full list of compatible devices with confirmed compatibility can be found at fitbit.com
Welcome to the Forums @Eaglesfan! Thanks for sharing your experience with your Zip and the Android App. Is this error message coming from your phone's Bluetooth? If so, you don't need to pair it with your phone's Bluetooth.
To ensure that your Fitbit App is working correctly, log out from the Fitbit App and reboot your phone. Once your phone is up, log back in. Also, make sure that the All Day Sync option is enabled. To do so you need to go to account, then tap the picture of your tracker and scroll down and enable this option.
I hope this helps, keep me posted! 🙂
09-08-2018 06:10
09-08-2018 06:10
Please advise about what you did to correct zip not allowing pairing/syncing. I too have a Samsung Galaxy 7. Thanks. Same issue.
09-08-2018 06:38
09-08-2018 06:38
09-08-2018 19:52
09-08-2018 19:52
09-14-2018 07:38
09-14-2018 07:38
Welcome to the Forums @Cherle and @Eaglesfan
Thanks for the steps that you've already try. Remember to check some requirements that your phone and Surge should have in order to successfully communicate:
Requirements:
If the syncing issue remains with a mobile device I would recommend following the steps below:
For Android phone, also check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit.
Hope this helps and welcome again!
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