help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Manually steps and calories not saving

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2018 22:18 - last edited on ‎06-09-2018 10:39 by Moderator Alum

‎06-07-2018 22:18 - last edited on ‎06-09-2018 10:39 by Moderator Alum

I changed my battery tonight, and when I checked it I had lost 3,500 steps and about 190 calories.

I tried to manually input them, but in each subsequent update it went back to the former number.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-09-2018 10:53

‎06-09-2018 10:53

Hey there @rink23! Thanks for sharing your experience with your Zip tracker and the manually logged feature. To better assist you, please let me know the following:

 

  • Is this information missing from the app and the online Dashboard?
  • Can you please take a picture of the tile that is missing this information?

To make sure that your app is working correctly, restart it. To do so, log out from the app and reboot the phone. Once your phone is up, log back in. 

 

I hope this helps, keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes