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My zip won't stay on

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‎12-04-2016 11:01

‎12-04-2016 11:01

I went to change the battery in my Fitbit and it won't stay on with the back in but will turn on without it. Any suggestions on how to keep it on 

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‎12-05-2016 00:30

‎12-05-2016 00:30

Make sure you are inserting it correctly

 

https://www.youtube.com/watch?v=Pmzz5df3CaY

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-10-2016 10:07

‎12-10-2016 10:07

Welcome to the Community @Autumnmyst! Check out the video that @WendyB shared if the issue persists contact the Support Team they'll more than happy to assist you. 

 

Keep me posted!

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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