help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Zip Stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2018 11:26 - last edited on ‎03-05-2018 15:33 by Moderator Alum

‎03-03-2018 11:26 - last edited on ‎03-05-2018 15:33 by Moderator Alum

I just bought a brand new zip from the Fitbit website for the first time.  I opened it, set it up, synced it and it only works for a few seconds at a time.  I tried taking out the battery and resetting it like the forum suggested and it worked for about 10 steps and then the screen stayed at the same number despite continuing to walk.  I am so disappointed with this product - I was so excited to get one 😞

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎03-04-2018 14:56

‎03-04-2018 14:56

Make sure you are inserting the battery correctly

Check out this youtube video

 

https://www.youtube.com/watch?v=Pmzz5df3CaY&t=7s

 

If it doesn't help contact support

http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer