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New Zip not syncing with my phone

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‎07-18-2017 10:44 - last edited on ‎07-18-2017 17:17 by Moderator Alum

‎07-18-2017 10:44 - last edited on ‎07-18-2017 17:17 by Moderator Alum

Zip not syncing it showing on the zip but not on phone 

 

Moderator edit: title for clarity

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2 REPLIES 2

‎07-18-2017 15:03

‎07-18-2017 15:03

I'm having the same problem...what's up?

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‎07-18-2017 18:58

In response to Christysuz

‎07-18-2017 18:58

Nice to see you here @Netty2 and @Christysuz! @Netty2 Please check this tips to fix your syncing issues. And also, you may try restarting your tracker to see if it's working correctly. 

 

@Christysuz Can you please try restarting your Zip and checking the inside spring. Sometimes your tracker will have issues when this is bent. Here is a picture of how it should look like:

  

zipbent.jpg

 

Keep me posted with the outcome! 😉 

Lucy | Community Moderator, Fitbit

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