No Network Connection Error Message

[Eapples]

I'm trying to sync my Fitbit to Weight Watchers.  I keep uninstalling and reinstalling the Fitbit, and I keep getting the message that there's no network connection.  What does that mean?

Moderator edit: updated subject for clarity

[LucyAP]

Welcome to the Community @Eapples! Thanks for sharing your experience with Fitbit and for the troubleshoot steps you performed before posting here. This sounds odd. 

To better assist you I have some questions:

• Are you seeing this error message in your Fitbit account or in your WW account? 
• Are you uninstalling your Fitbit software or your Fitbit Zip?

I look forward for your reply! 🙂 

[Eapples]

I was seeing the message on the Fitbit website.  The WW website wasn't showing the most current update.

I was uninstalling and reinstalling the Fitbit Zip, not the software itself.

In any event, the problem seems to have resolved itself, and the updates are now occurring as expected.

[LucyAP]

Thanks for the update @Eapples! Good to hear that you are back on track. Please don't hesitate to post back if you need extra help or if you have more questions. 

Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 🙂