No display on zip

[Margjo]

First zip lasted  about 8 month before display stopped working. Replaced in November, now same thing happened again. No display, won't synch. Really annoyed. Any advice? 

[MariamV]

@Margjo thanks for stopping by! That sounds a little weird, let's go ahead and find a solution for this! It could be that the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. 

You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

I really hope this helps. Keep me posted! 

[btennyson]

My Zip has stopped working. I assume the battery has died. What do I do?

[MariamV]

@btennyson thanks for stopping by! Sounds like your battery needs replacement already.   To replace your Zip's battery:

1. Buy a 3V coin battery, CR2025. It can be found wherever batteries are sold.
   
2. Use the battery door tool to open and close the battery door compartment on the back of the your tracker. Zip has a harmless, polysilicone grease on the battery door that lubricates the rubber gasket to ensure a water-tight seal.
   
3. Your old battery can be recycled.

Keep in mind that your Zip battery should last up to 6 months before needing a replacement. Frequently tapping your tracker to check your statistics may reduce battery life. Hope this helps. Keep me posted! 

[Margjo]

Thanks, tried that first. Also cleaned terminals as suggested. Zip doesn't work.

Sent from my iPad

[MariamV]

@Margjo it's good hearing back from you! Thanks for taking the time to troubleshoot this issue with me. Sounds like you've exhausted all possible troubleshooting so the best course of action would be contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your Zip's behavior. When you contact them please let them know all the troubleshooting steps you've done so far to fix this. By doing that you'll be helping them provide you with a quick follow up. Good luck and keep me posted!  

[Margjo]

Thank you. I am in contact with them. I have now had 3 zips. The first two failed quickly and the third wouldn't even switch on. It's dry disappointing.
Margaret

Sent from my iPad

[MariamV]

@Margjo thanks for the update and your feedback. I'm sorry to hear that your two previous Zips didn't last as expected. I can assure you that all Fitbit trackers are durable and long lasting and should not have become defective at an early stage. Please review the Wear&Care guide to avoid any malfunctions in the future. Good luck and keep me posted!