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No internet message

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‎04-18-2018 06:13 - last edited on ‎04-21-2018 10:43 by Moderator Alum

‎04-18-2018 06:13 - last edited on ‎04-21-2018 10:43 by Moderator Alum

I am getting the no internet message but there are no updates available!

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎04-20-2018 15:14

‎04-20-2018 15:14

I’m having the same issue. Did you resolve yours? There are no updates available. 

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‎04-21-2018 11:37 - edited ‎04-21-2018 11:38

In response to K2fit

‎04-21-2018 11:37 - edited ‎04-21-2018 11:38

Welcome to the Forums @pb4078 and @K2fit! Thanks for sharing your experience with the Fitbit App for iOS. I wanted to assure you that we take into consideration all the comments provided by our users to continue improving your experience.

 

Please make sure that the time on your phone isn't set manually. To do so, follow these steps:

 

  1. Double tap the home button on your iOS device. Your open apps will show on your device's screen.
  2. Close the Fitbit app by swiping the app image in an upward motion.
  3. Open the Settings app from your iPhone home screen.
  4. Tap "General."
  5. Tap "Date & Time."
  6. Ensure that "Set Automatically" is ON.
  7. Reopen the Fitbit app. The issue should now be resolved.

 

Also, make sure that the app can run when you're out of Wi-Fi range:

 

  1. Open Settings and tap Cellular.
  2. Make sure Cellular Data is turned on.

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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