Zip battery short life

[Kundi]

My battery in Zip runs out within a week

Moderator edit: subject for clarity

[LucyAP]

Welcome to the Forums @Kundi! Thanks for sharing your experience with your Zip tracker. To make sure that your tracker is working correctly, restart it. 

Also, you might want to verify that there is proper contact between the battery and the battery contacts inside your Zip. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

I hope this helps, keep me posted! 😉 

[Kundi]

It still drains fast

Sent from my iPhone

[LucyAP]

Thanks for the update @Kundi! I noticed that in your previous post it's stated that you are using an iOS device. At the moment this is a known issue by our engineering team and they are working to find a fix for this. We are really sorry for the inconvenience, and we hope to get you back on track soon.

In the meantime we are suggesting to turn off all day sync. To do so you need to go to account, then tap the picture of your tracker and scroll down and disable this option. Also, you can try syncing with a compatible computer or Android device if possible. 

[Kundi]

Turned off Sync as suggested
Thanks

Sent from my iPhone

[LucyAP]

Thanks for the update @Kundi! Please give a it a couple of days and let me know the outcome. Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 🙂