Not Syncing, Eating Batteries, Clock Reading Incorrect Time

[newuser03]

I've contacted Fitbit multiple times and haven't received any resolution.

I have a Fitbit zip.  After a week of losing it, (I moved and found it in the bottom of the laundry basket when unpacking.) the battery indicator was on so I replaced the battery.  I tried 3 different new batteries before I finally got one that would give me something on the display.  The problem is the display would randomly come on.  It does nothing when tapped.  I let it sit on the desk for awhile next to my laptop and most of the time the screen was blank and would not wake up when tapped and then after leaving it sitting there not touched for a few minutes something would come up on the screen by itself.  Oddly when I put the old battery back in, the one that indicated it was low, the displays worked fine, other than the fact that it read low battery.

After frustration I just left one of the new batteries in for a day or two and noticed that it was apparently picking up steps, but when I could get the display to come on it was reading the wrong time.  I've turned off the automatic time function and tried syncing multiple times and that doesn't seem to make a difference.  It changed the time once, but now it's about 18 minutes off.

This device has never synced from the app and when trying to sync from my laptop I can have it directly next to the laptop and I still get the tracker not found result.  I always get the tracked not found message when syncing from the app, even when the tracker is sitting right next to the phone on a table.

I'm on my 4th battery in less than 2 weeks and it's still not working.

Fitbit support has refused to offer any assistance and just tries to get me to buy another.  I'm not sure why I would buy another when I've already had 2 that don't work.

[HeydyF]

Hi @newuser03 welcome to the Community! 

So it seems that you already contacted Fitbit Support and they could only offer you a discount to purchase any other Fitbit tracker on our website, right?  Remember that it is according to our policies that if you warranty already expired, you can only get a 25% discount. 

We strive for excellent customer service and in the past often replaced trackers that were not covered under warranty. Though customer satisfaction remains our number one goal, the demands of running a global business require that we now enforce our warranty consistently.

Have a great day! 

[newuser03]

This doesn't tell me how to fix any of the problems making it an idiotic response with no help.  Not to mention that 25% discounts are offered to anyone on your website so that's not much of a consolation.