Not getting help from FitBit

[April164]

My first FitBit Zip worked perfectly for a couple of years. I have had a new one since Halloween and the battery comes up low all the time. I have changed this battery at least 6 or 7 times. I emailed for help but since I just replaced the battery, they wrote back and said, "battery is full" so tough. Seriously? This Zip is obviously faulty since my last one's batteries had a good long life. Help, FitBit?  

[MaginB]

Welcome to the Community @April164! Try doing the restart 2 or 3 times in a row, sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing.

Let me know how it goes! 

[April164]

Thanks for your reply. Tried all of this. This is just not a good FitBit. I am not anxious to purchase another at this point since I am experiencing this. I'll see.

[MaginB]

Hey there @April164! Thanks for replying back, if you have already tried these steps and the issue persits, contact the Support Team so they can review your device history and check your options. 

Keep me posted!