Not receiving Weekly Report

[nitrodave]

Didn't get mine this week.  Anybody else?  Is there a way to get it?  I like to keep the reports that show over a 100,000 steps in a week. . . 

Moderator edit: subject for clarity

[SunsetRunner]

There's no option to do this. Any chance the email is in the spam folder? 

[nitrodave]

0 chance.  I checked. 😉  Thanks!

[SunsetRunner]

Is the country / timezone still correct in the fitbit profile settings?

[nitrodave]

Yes, and the box is still checked for the weekly notification. . . 

[SunsetRunner]

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.

[nitrodave]

finally got it on Thursday.  Every other time it's been on Monday.  No explanation.  Oh well, at least I received it. . . 

[SunsetRunner]

Wishing a Wonderful Weekend

[justjannie]

every time I update my computer I don't get my Fitness reports either, I think you have to uninstall it and then reinstall. It's a total pain

[LucyAP]

Awesome help @SunsetRunner! Nice to see you here @justjannie and @nitrodave! Good to hear that you received your report @nitrodave! @justjannie As my dear friend @SunsetRunner mentioned before please check your spam folder for the email. If this is the situation, to prevent this from happening in the future you can check your spam filter settings. 

Also, you need to verify if your settings to receive your Weekly Report are correct. Also, make sure that you synced the Sunday before the report is sent out. You can check the help article: Why didn't I receive my weekly progress report? for extra help.

Keep me posted! 🙂