Nothing Happening on the Screen

[demarya]

I started trying to use my Zip again yesterday. I put in a new battery but it was not counting steps for me. I've taken the battery out for over 10 seconds several times since last evening to reset. And I'm assuming it's making good contact with the pin underneath the battery [can't tell for sure with the battery above it and the cover in the locked position].

Now nothing at all happens, even after tapping it over and over again. Before this last setup attempt, the screen was showing the calories burned and wasn't shutting off.

What now?

[nelson040608]

I'm having the same issue as well. My battery died...I put in a new one and I have nothing on my display. 

[swendling]

I am also having the same issue. I just emailed support.

[nelson040608]

I did too. I'm waiting to hear back. I will post what they said as soon as I hear back from them. 

[steping]

I have the same problem.  I too am waitng for a reply form support.

[MeylinP]

Welcome to our Community @demarya @nelson040608 @swendling @steping! It's nice to have you all here! Please know that sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there's proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here. 

Let me know how it goes! 

[nelson040608]

THAT DID IT! WOOHOO! Thank you! Thank you! My walk team thanks you too! 🙂 

[MeylinP]

That's great news my friend @nelson040608! I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Have a great day! 

[steping]

All set now, Thank YOU. Stepping out.

[ECappo]

I tried this and all that happened was I broke off the spring 

[MeylinP]

A warm welcome to our new friend @ECappo! Thanks for stopping by! Uuuhh this is weird, I'd suggest you contact our Customer Support team and let them know what happen so they can provide you with a good solution for this. 

That's great sweetie @steping! Happy stepping! 

Have a nice day! 

[Walkingmore]

My zip tracker just stopped tracking steps. It just sits at 0 steps. it does not indicate low battery. Suggestions of how to get this 6 month old device working?

[MeylinP]

Welcome to our Community @Walkingmore thanks for stopping by! I'd like to know if you tried the steps I provided in my previous post? The process can be followed here.

Keep me posted! 

[BearsZip]

Replaced battery after a low battery warning. Unable to get back ever since. Restarted. Checked the contact. Checked the battery. This will be the second Zip this has done this. Not a happy camper obviously. I've emailed support but can't imagine what they can do.

[MeylinP]

Welcome to our Community @BearsZip! Thanks for stopping by! I'd like to know if you've tried the troubleshooting I provided in my previous post? If not, please go here. Customer support usually takes between 2 days to reply your email so don't worry, I'm pretty sure they'll get back to you as soon as they can.

Let me know how it goes! 

[Walkingmore]

I changed the battery even though there was no "low battery" message. All is working now. 

Moderator edit: personal info removed

[MeylinP]

Hey there @Walkingmore thanks for the update! Glad to hear this my friend! I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Have an awesome day! 

[BearsZip]

You are losing me fitbit. I had to throw away the Zip. Appears to have chewed through a battery in short order. Got to work for a few days with another, then kaputt.

Now I’ve had to delete and re-add my Charge HR from my account for the 3rd time. It just stops syncing. When re-connecting, it synched yesterday’s data, but not a couple days prior to that. It has been too long since my weekly report actually reported what I did for the week. Also, even though I can see the alarm setting on the HR, the alarm hasn’t worked for while.

It is great when it works, but the durability doesn’t seem to be there. Yes, the Zip was a few years old, but that was the second I’ve had to throw away.

The Blaze looks great, but I can’t invest in one, nor buy stock in the company, with this kind of reliability and durability. I have talked up the HR and your company quite a bit, however find myself in a reevaluation mode.

[MeylinP]

Hey there @BearsZip thanks for the update! Please review our troubleshooting tips here. To check for our latest updates on this issue, please monitor our Community thread. If these steps doesn't work please contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.

Let me know how it goes!