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Recorded steps incorrectly

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‎03-08-2016 12:29

‎03-08-2016 12:29

I have had my Zip for about 18 months, and it's been great, up until recently.  Last week, it reset itself in the middle of the day.  At 2:00pm, I had 18 steps, when I know I had walked 1.5 miles by that time.  

 

Today, it says I've walked .35 miles (probably correct, just steps in the office so far) and have logged 6000 steps.  Huh?

 

Also, I just replaced my battery about one month ago, and got an e-mail today telling me it's low.

 

I love this little guy, and it suits my needs perfectly.   Surely, after 18 months, I shouldn't have to replace it already?

 

Thank you.

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‎03-08-2016 19:44 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

‎03-08-2016 19:44 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

Welcome to the Fitbit Community @TravelJunky. It's great to have you here. I would recommend checking out this post. It provides a useful workaround that might help you out. Additionally, if you haven't done it already, it could be a good idea setting your stride length. Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

View best answer in original post

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‎03-08-2016 19:44 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

‎03-08-2016 19:44 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

Welcome to the Fitbit Community @TravelJunky. It's great to have you here. I would recommend checking out this post. It provides a useful workaround that might help you out. Additionally, if you haven't done it already, it could be a good idea setting your stride length. Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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