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Hey hey hey @sandywithay welcome to our Community! Thanks for stopping by! 
I'd suggest you restart your tracker and then follow the steps provided at: I can't sync my tracker.
Wish you luck, let me know if it works! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to have you here @sandywithay! I wanted to ask, are you trying to sync your tracker using your Android device or have you tried using a computer?
To get you back on track, you can try the troubleshooting steps listed in this Community thread. Hopefully this helps you out.
Let me know how it goes. 
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