Reset account

[newbieyogi]

I hadn't used my zip for 6 months.  I put a new battery and it began tracking.  It wouldn't sync, not using the app or on the computer.  I removed the battery to restart and still it would not sync.  I removed the zip from my app and tried to re-add it.  Now the app says "Request failed: forbidden (403)" .  What can I do?  

[HeydyF]

Hi @newbieyogi, it is great to hear that you want to track your activities again! Ok I can see you have tried some troubleshoot to set up your Zip, in addition, can you please try on your PC, uninstall and reinstall the Fitbit connect software? and then try to set up your tracker. If that doesn't work, please also try to delete the app from your mobile device and reinstall it repeat the set up process. 

Let me know if this helps! I'll be around.   

[newbieyogi]

Hi, 

Thanks for getting back to me.  I don't know where my thingy is to set it up with the computer.  I tried uninstalling and reinstalling the app,  I'm still getting the same message.  😞

[JuanJoFitbit · Accepted solution]

@newbieyogi It seems that you have covered all the steps recommended for this issue. At this point my friend, I suggest you to contact our Customer Support team so they can investigate further and get you back on track.

Keep me posted on the outcome! 

[PatBJ]

I absolutely cannot find "account" on my webpage to change settings to reduce battery use.  WHERE is it?  I also cannot find a place to ask an original question.  

[HeydyF]

I hope you are doin' great @PatBJ!  Which setting would you like to change in order to save battery? Now, if you want to make changes to your Fitbit account and your tracker, and you are using a computer, please go to the gear icon on the upper right corner as you can see below: 

Now regarding your other question, do you mean that you wan to ask a question here in the Community? 

I'll be around so, let me know!