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Software won't update

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‎09-15-2023 14:45

‎09-15-2023 14:45

I have followed every step.

I have Hotspot and it will start to connect and then it will stop and say failed try again. 

 

This is ridiculous.. this is not my first fitbit. I have never had any issues updating before and I even got new batteries.

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‎09-16-2023 06:43 - edited ‎09-16-2023 06:44

‎09-16-2023 06:43 - edited ‎09-16-2023 06:44

Hello @Christy4asl and welcome to the Community.  The last time Fitbit released a Zip update was 2017.  It is v 5.90.  You can check your version by tapping on your profile picture, then your Zip tile.  I'm not sure why you are getting an update notice.  Do you share more details?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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