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Syncing issue

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‎10-01-2017 20:09

‎10-01-2017 20:09

My FitBit zip was syncing to the app yesterday, but it won’t sync today. The Fitbit itself is counting steps and everything just fine, but after I changed the battery it won’t sync. Any ideas why?

 

Thanks

Matt

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‎10-02-2017 19:08

‎10-02-2017 19:08

Hey there @49Matt49! This may have an easy fix. Try logging out from the Fitbit app, then reboot your phone and force quit your app (when double tap home button and swipe up the Fitbit app). Once your phone is up, log back in.  If this doesn't work, restart your Zip and try sync again.

 

I hope this helps, keep me posted! 😉 

 

 

Lucy | Community Moderator, Fitbit

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View best answer in original post

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‎10-02-2017 19:08

‎10-02-2017 19:08

Hey there @49Matt49! This may have an easy fix. Try logging out from the Fitbit app, then reboot your phone and force quit your app (when double tap home button and swipe up the Fitbit app). Once your phone is up, log back in.  If this doesn't work, restart your Zip and try sync again.

 

I hope this helps, keep me posted! 😉 

 

 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

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