Syncing issues, stuck at Looking...

[mjin]

Not able to sync fit bit steps to app, stuck at Looking.... status. Please help.

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

Hi @mjin! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! 

Thanks for the steps that you already try to fix these syncing issues. What model of phone are  you using? You can try the next steps to fix it:

1. Turn off your phone and try the restart again a couple of times
2. Make sure your phone and Fitbit App are up to date
3. Open Bluetooth Setting on your phone and forget Zip from there and Turn off the Bluetooth
4. Force quite your Fitbit App and then go back to Account to delete your Zip from there too
5. Restart your Fitbit
6. Force quite the App and Turn back on the Bluetooth to "Set up your Zip" back to the Account

If you encounter any issue let me know with details, so I can further assist you. But I'm pretty sure that these steps will do the trick. It's important to confirm that you syncing device is listed here.

Note: Make sure your phone and Fitbit App are up to date. And for Android phones take a look of this tips for syncing from @ErickFitbit! 

Let's give it a try and please keep me posted! 

[mjin]

Hi Yojanafitbit,

Tried steps 3-4 times, but still getting error in Bluetooth connection that pairing rejected by zip. It's very frustrating to follow steps and see same error.  I've tried all the steps suggestion. But still no use. I'm getting the same error that pairing rejected by zip.

Please let me know where can I go to get the zip fixed.

[YojanaFitbit]

Hi @mjin thanks for getting back. I'm not sure why you're getting that error since the restart should be working to solve that error message. What model of phone are you using? Have you tried with a different device. You can also find some tips here: Why can't I set up my Fitbit device?

I'll be around.