Syncing issues

[LynnMC]

Hello,

I am having issues syncing my Fitbit Zip to my Android app.  I have rebooted the phone, uninstalled and re-installed the app, and restarted my Zip but nothing seems to work.  My bluetooth finds the Zip, but, when I connect to the app, it tells me the tracker cannot be found.  That said, I have no issues syncing on my desktop computer when I am home.  Why can I not sync on my phone?  I have a Samsung Galaxy S4.  I should note that I have successfully synced my Zip via the app on my phone in the past.  The problem seems to have arisen in the last few weeks.

Thank you.

[MarreFitbit]

Hey you @SunsetRunner, I'm glad to see you around the Fitbit Community ! Have you followed what I've suggested in this post? Have you made sure that the Dongle is being recognized correctly?

[SunsetRunner]

Hi,

I have tried this several times & it hasn't worked. I've uninstalled
fitbit & reinstalled it & still nothing.
My step count for Thursday was 14116 but it only showed 814. Everything
else on the log is working but the steps. I just noticed that on the
dashboard next to the date it says "No Device Paired".
Any light you can shed on this frustrating issue will be greatly
appreciated.
Thanks,
Sassy (Colleen)

[Rockman1973]

Hi Sassy,
I tried all the things you did until...I found something on youtube you to restart your device(fitbit)..you have to plug it in to charge then hold the button for several seconds you will see..it restart..you will a little fitbit symbol or something like that..but that totally worked for me and it sync with all my devices try it see what happens...☺

Amy
Sent from my Samsung Galaxy Tab®4

[SunsetRunner]

Thanks Amy,
I tried that several times (literally) and it didn't work.
But thanks for trying.
Colleen

[MarreFitbit]

Thanks for trying the suggestions I've provided @SunsetRunner! My best recommendation would be to get in touch with Customer Support directly so they can do a deeper investigation to see where the issue is coming from. 

Did you do the factory reset @Rockman1973? Well if that's the case, we don't recommend the factory reset until you've contacted support and they guide you through the steps (they know when a factory reset is needed).

See you around guys! 

[SunsetRunner]

Thanks guys, I did send support an email & am waiting for their response.
Appreciate the feedback.
Colleen

[MarreFitbit]

You're very welcome my friend @SunsetRunner, don't forget to keep us posted!

[mmt123]

My problems also started on 8/11/16.  My zip is not syncing with my android app or my desktop.  Also, the time zone displayed on the zip changed from Eastern to Pacific time even though my settings indicate it should be Eastern.  The last sync was Thursday 8/11/16 at 10:16 p.m. 

[MarreFitbit]

It's great to have you here @mmt123, well my friend if you have tried all the recommendations we've shared in this thread without luck, my best suggestion would be to get in touch with Customer Support directly so they can do a deeper investigation into this and see where the issue is coming from. 

Just don't forget to mention the steps you've done so far to avoid getting the same ones. 

Good luck my dear!

[mmt123]

Thanks.  I did contact customer support late yesterday and they have been in touch.  Hope they can find a solution.


Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone

[MarreFitbit]

I'm pretty sure they will @mmt123 !

Don't forget to keep me posted my friend!