Syncing issues

[LynnMC]

Hello,

I am having issues syncing my Fitbit Zip to my Android app.  I have rebooted the phone, uninstalled and re-installed the app, and restarted my Zip but nothing seems to work.  My bluetooth finds the Zip, but, when I connect to the app, it tells me the tracker cannot be found.  That said, I have no issues syncing on my desktop computer when I am home.  Why can I not sync on my phone?  I have a Samsung Galaxy S4.  I should note that I have successfully synced my Zip via the app on my phone in the past.  The problem seems to have arisen in the last few weeks.

Thank you.

[Rockman1973]

Lynn I am having the same issue with my fitbit charge it has not be able to sync with my Samsung Galaxy S6 since December 19, 2015. Has anyone having problems with this model and syncing to there device?

Thanks,

Amy

[CindyFitbit · Accepted solution]

A warm welcome to the Community @LynnMC @Rockman1973! @LynnMC I appreciate all the time you took to troubleshoot your Zip. Please try turning off your phone's Bluetooth and then back on, then log out your account and finally log back in and try turning on all-day sync so that your tracker will periodically try to sync with the Fitbit app.

@Rockman1973 I've not hear about an specific issue with Samsung Galaxy S6, the regular syncing troubleshooting steps should fix this issue. Have you try them?

Let me know how it goes, enjoy your 2016!  

[Lgraham0512]

I too am unable to synch my zip tracker with my android phone. I have a Samsung Note 3. I was able to do so daily, last time 10 pm on Mon,Jan 11th, 2016.
I followed your steps. Turned off bluetooth, turned phone off & on,logged out of fit bit & back in. Turned on bluetooth & all day synch. I then tried to synch & continue to get message Tracker not found.
Once I read to tap several times to "wake up device" but that did not help.
I even cleared my cache on fit bit app.
What now?

[Rockman1973]

Thanks for the information..I have done all the trouble shooting problems..it still can not find tracker or update...I was in my cafe at work my phone was able to pick up other peoples fitbit device and phone but my own. Not sure if it is a software problem or app problem..this problem seems happening way to much...A co-worker I work with told me that his wife had problems with her fitbit and tracker inside fitbit just stopped working....I am going contact company either just get a need one..its not even a year old...Crazy?

[LynnMC]

Thank you for your response.  In addition to my other efforts, I had also tried what you suggested multiple times as well, with no success.  However, when I tried it today, it worked.  So, at least for now, it is working.  Thank you!

[goodcook]

Hello,

I started a week ago with fitbit using my HTC android phone. I wasnt getting all the steps I wanted tracked beacuse of not having pockets or wanting to carry my phone at all times so I today i bought a fitbit zip. Ive tried setting it up with no luck. tried finding it woth bluetooth etc.. is it my phone? Can i set it up to snyc with my laptop instead?

[stpaulem875]

Can someome tell me how I can sync fitbit to my computer?

[MarreFitbit]

Welcome to the Fitbit Community @stpaulem875 ! In order to sync your Fitbit with your computer, do the following:

1. Bring your charged tracker near to the plugged-in dongle or base station. You may need to press your tracker’s button or tap it to wake it up.
2. Click the Fitbit Connect icon.
3. Click Open Main Menu, and then click Sync Now. You may be asked to sign in, after which your tracker should sync with your account.

To see when the most recent sync occurred, click the gear icon in the top right corner of the fitbit.com dashboard.

Have a nice day!

[Cheryl74]

I have issues with my new Charge HR syncing wirh my Android. I've done all the trouble shooting and still won't continue to do it. I am tech say and believe there is a glitch somewhere.

[MarreFitbit]

Welcome aboard @Cheryl74 ! Hmmm... very strange let me say. Have you checked that your Android device is included in the list of supported devices? Is your Fitbit app up-to-date? Have you tried syncing through a computer instead? Did it work?

[Cheryl74]

You must not have read my post thoroughly. I mentioned, I've done the
trouble shooting and also that I am a tech person. It is not my phone with
the problem. No I don't use a regular computer any longer. I have both
apple and android products and the app is the problem. Your customers have
stated it began after the last update. A fix needs to be created.

[BrianCrowKnows]

I have been having issues with syncing my zip to my Android device as well. I have changed nothing except for updating the app. None of the fixes proposed in this thread have worked. Also, I did not see the Note 5 on your list of supported devices. Until today, mine worked fine. I also cannot sync to my laptop, and I tried reseating the dongle to no effect.

[MarreFitbit]

I needed to confirm all the steps you've done @LynnMC! However, I'd like to know the model of your Fitbit devices, have you checked that they're included in the supported list? If so, but you're still having issues I'd recommend getting in touch with Customer Support directly so they can do a deeper investigation and see where the issue is coming from, just don't forget to mention every single steps you you've done to avoid getting the same ones. Good luck!

Hey my friend @BrianCrowKnows, welcome aboard! You're right, the Note 5 is not included in the supported devices, so that's why your buddy is not syncing through it. By any chance, do you any other compatible device you can sync with?

[BrianCrowKnows]

My smart phone did sync to the device from the time that I got it in March
until yesterday. That it is an unsupported device is clearly not the reason.

[MarreFitbit]

See what my friend @ErickFitbit shared here about the Note 5. 

[BrianCrowKnows]

Thanks. I found the device location setting and it did the trick.

[MarreFitbit]

Great news @BrianCrowKnows !

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!

[BrianCrowKnows]

Thank you for the support and encouragement.

[SunsetRunner]

My Alta suddenly stopped syncing with my laptop today. Still syncing with my android phone, but it's only showing 814 steps on my laptop, when I just got back from a long walk with over 14,000 steps.  I've restarted it several times.  I've also uninstalled and reinstalled fitbit.  Any suggestions?