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Trouble with zip

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‎01-02-2017 13:25

‎01-02-2017 13:25

My fitbit zip, turns off on its own. It doesn't respond if I tap it or shake it. It takes 5-10 mintues of moving it about until it come back on. It resets itself, dpesnt count my steps and has trouble syncing. I have only had this zip for only a week. 

It has since I first open it it didn't count or sync right. Until a day ago. Now it shuts of and resets itself.

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‎01-02-2017 22:58

‎01-02-2017 22:58

I have had several Fitbit Zips. Several, due to losing them. But this is not normal you should return it to the store or contact Fitbit. I have never had trouble.

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‎01-02-2017 22:58

‎01-02-2017 22:58

I have had several Fitbit Zips. Several, due to losing them. But this is not normal you should return it to the store or contact Fitbit. I have never had trouble.

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‎06-16-2018 21:16

‎06-16-2018 21:16

My fitbit zip died after a week. Today is Saturday and It stopped working apparently on Monday morning.  Nothing will turn this thing on. It stinks!!

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‎06-18-2018 16:45

In response to Ritarocks5

‎06-18-2018 16:45

Thanks for being part of our Community @Ritarocks5! I appreciate that you have shared your experience with your Zip tracker. 

 

Upon checking with Support I was able to see that you currently have a case with them. The best is to continue working with them. I'm sure that they can help you further and get you back on track in no time. 

 

Keep me posted if you have any other question.

Lucy | Community Moderator, Fitbit

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