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Unable to sync

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‎07-21-2019 05:35

‎07-21-2019 05:35

I've been unable to sync without removing the battery and restarting for a few weeks now. Any advice please? 

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4 REPLIES 4

‎07-21-2019 10:53

‎07-21-2019 10:53

Syncing through what device @NorfolkWifey?

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‎07-21-2019 11:17

In response to Rich_Laue

‎07-21-2019 11:17

Sony Xperia

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‎07-29-2019 05:27

In response to NorfolkWifey

‎07-29-2019 05:27

I contacted customer services and apparently there is an issue with my Fitbit which may be stopping it from syncing. My Fitbit is out of warranty but customer services have given me 25% off a new Fitbit. 😊

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‎07-29-2019 13:25

In response to NorfolkWifey

‎07-29-2019 13:25

Your zip is discontinued  and not  being  monitored  anymore  it will not sync.  The problem  isn't  going to be fixed.

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