Upgrading to Alta HR

[Swaba]

Do I need to reload the Fitbit app or will it recognize my new device?

[LucyAP]

Thanks for stopping by @Swaba! So good to hear that you are receiving the Fitbit Alta. If you already have a Fitbit account and want to replace your existing Fitbit device with a new one you can follow these steps:

Fitbit App for iOS, Android, and Windows 10:

1. From the Fitbit app dashboard, tap or click the Account icon 
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Mac or Windows 8.1 computer:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu...
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your device and follow the on-screen instructions to continue.

Keep in mind that if you’re replacing one device with another of the same model, you’ll be asked to confirm the replacement.

I hope this helps, keep me posted! 😉 

[JoanneK49]

Same question...if I upgrade my Alta to the Alta HR, will I lose the previous data from my Alta?  I don't want to lose my previous data.

[Swaba]

I upgraded from a Zip to the Alta HR and I didn’t lose my data.

Sent from my iPhone

[Ozzie65 · Accepted solution]

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@JoanneK49 wrote:

Same question...if I upgrade my Alta to the Alta HR, will I lose the previous data from my Alta?  I don't want to lose my previous data.

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Hi @JoanneK49 - No worries. You'll just add the new tracker to your account and all of your old data will be there.

[Phyllismeade]

Up grade fitbit alta hr to my account.

[LucyAP]

Welcome to the Forums @Phyllismeade! To better assist you, please reply to this post with as many details of the issue you are experiencing as possible. 

I look forward for your reply! 😉 

P.S. If you need help adding a second device to your Fitbit account, take a look to the help article How do I set up my Fitbit device?