10-17-2017 12:24
10-17-2017 12:24
Do I need to reload the Fitbit app or will it recognize my new device?
Answered! Go to the Best Answer.
10-25-2017 08:43 - edited 10-25-2017 08:44
10-25-2017 08:43 - edited 10-25-2017 08:44
@JoanneK49 wrote:Same question...if I upgrade my Alta to the Alta HR, will I lose the previous data from my Alta? I don't want to lose my previous data.
Hi @JoanneK49 - No worries. You'll just add the new tracker to your account and all of your old data will be there.
10-17-2017 20:03
10-17-2017 20:03
Thanks for stopping by @Swaba! So good to hear that you are receiving the Fitbit Alta. If you already have a Fitbit account and want to replace your existing Fitbit device with a new one you can follow these steps:
Fitbit App for iOS, Android, and Windows 10:
Mac or Windows 8.1 computer:
Keep in mind that if you’re replacing one device with another of the same model, you’ll be asked to confirm the replacement.
I hope this helps, keep me posted! 😉
10-24-2017 17:31
10-24-2017 17:31
Same question...if I upgrade my Alta to the Alta HR, will I lose the previous data from my Alta? I don't want to lose my previous data.
10-24-2017 17:51
10-24-2017 17:51
10-25-2017 08:43 - edited 10-25-2017 08:44
10-25-2017 08:43 - edited 10-25-2017 08:44
@JoanneK49 wrote:Same question...if I upgrade my Alta to the Alta HR, will I lose the previous data from my Alta? I don't want to lose my previous data.
Hi @JoanneK49 - No worries. You'll just add the new tracker to your account and all of your old data will be there.
12-30-2017 10:04
12-30-2017 10:04
Up grade fitbit alta hr to my account.
12-30-2017 10:21
12-30-2017 10:21
Welcome to the Forums @Phyllismeade! To better assist you, please reply to this post with as many details of the issue you are experiencing as possible.
I look forward for your reply! 😉
P.S. If you need help adding a second device to your Fitbit account, take a look to the help article How do I set up my Fitbit device?