03-06-2017 03:39
03-06-2017 03:39
The last 2 days I have used the Zip app on my Iphone 6S. It shows the pace for each mile but shows that I walked zero miles. For example, today the Zip shows I did 2.57 miles, showing my pace at mile 1, mile 2 and .57 miles, yet on the app, it will show the correct steps, time and calories but show 0 as miles walked. If the Zip is giving me a breakdown of miles and pace in the narrative, why isn't it giving me credit for the actual mileage? I do get credit for the steps, etc. I have had the Zip since Christmas and love it but this is driving me crazy since there appears to be no way to edit the walk to show the correct mileage. Any thoughts? thanks
03-06-2017 18:47
03-06-2017 18:47
Hey there @INSDER0005! At the moment this is a known issue by our engineering team and they are working to find a fix for this. You can join or follow this discussion for more information. We are really sorry for the inconvenience, and we hope to get you back on track soon.
In an effort to tidy up the forums, I'm going to go ahead and close this discussion, but please do join us here for updates on the distance traveled does not match distance logged.