Zip resetting time after workout

[Llightninbulb]

Very Frustrating! Loses me points on a company sponsored health plan. looking for other options soon.

Moderator edit: title for clarity

[LucyAP]

It's great to see that you've visited the Fitbit Community @Llightninbulb! This sounds odd. Please restart your Zip to make sure that is working correctly. Also, please double check if your timezone setting is correct.

I hope this helps, keep me posted! 😉 

[Llightninbulb]

Tried these suggestions. Not the solution. Time reset twice today at work...now showing 0 steps for second time.

Question...if someone else has a dongle plugged into a computer and I come in range of it would this cause my Zip to lose info? I find it hard to believe since I have been doing this at work for over two years.

Also it has happened away from work.

[LucyAP]

Thanks for the update @Llightninbulb! In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like: 

Regarding your inquiry, if your tracker is close to a dongle it will automatically sync and send all the tracked data to your account. 

Keep me posted!