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Zip Battery issues/ App not connecting with internet

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‎08-26-2018 17:35 - last edited on ‎08-28-2018 10:11 by Moderator Alum

‎08-26-2018 17:35 - last edited on ‎08-28-2018 10:11 by Moderator Alum

Battery in red zone. Changed battery. Will not sync. App on iPhone says not connected to Internet, but my phone is. Zip will not sync. Zip shows wrong time. I took battery out, waited 20 seconds, tried again, still does not work

 

Moderator edit: Updated subject for clarity.

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‎08-28-2018 10:09 - edited ‎08-28-2018 11:12

‎08-28-2018 10:09 - edited ‎08-28-2018 11:12

Nice to see that you're digging into the Forums @Dqd, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for reaching out the Community and for the steps you've tried with your Zip. I'd suggest checking these tips on how to clean the battery contacts on your tracker. About the Fitbit App, please force quite the application and turn off your phone. It should be working fine after this, so you can try to sync you Zip. The time will change as soon as your Fitbit Zip connects with the Fitbit App.

 

Let me know if you have questions. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎08-28-2018 10:09 - edited ‎08-28-2018 11:12

‎08-28-2018 10:09 - edited ‎08-28-2018 11:12

Nice to see that you're digging into the Forums @Dqd, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for reaching out the Community and for the steps you've tried with your Zip. I'd suggest checking these tips on how to clean the battery contacts on your tracker. About the Fitbit App, please force quite the application and turn off your phone. It should be working fine after this, so you can try to sync you Zip. The time will change as soon as your Fitbit Zip connects with the Fitbit App.

 

Let me know if you have questions. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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