Zip Battery level display differences?

[getfacsw]

My battery usually lasts 3 or 4 months or so but I never track that.

I never know why, but I get so many differences in where my battery level is. Sometimes i get an email that my battery is low, I look at the zip it isn't, I also see the low battery on the zip and the reverse of it too, but after it syncs with my iPhone, it goes away.

Does anyone know why this happens?

I usually replace the battery when both the zip and the iPhone app show low battery.

Thanks,

Bill

[LucyAP]

Welcome to the forums @getfacsw! I'll be glad to help. 🙂 This is an odd situation. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

I hope this helps! 🙂 

[getfacsw]

I don't think it's a battery or connection issue but a problem with the software. It seems like if I don't go into the app for couple of days to sync I see these "errors". It's not like the battery is actually dead or low as I could go for a month or more and not have to change the battery. 

[LucyAP]

Thanks for the update @getfacsw! I really appreciate that you have shared your experience with your Fitbit Zip and the time and effort you have invested to solve this. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.