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Zip Resets When I Workout

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‎01-16-2016 06:19

‎01-16-2016 06:19

For the last 3 days, I get up and put on my Zip, like always. I check it before I do my walking workout and it is fine, saying I've taken a few steps and burned a few cals. Then, I do my walking workout and I go to sync it and it has reset at some point, saying I have taken 0 steps and burned 0 calories. I've only had it for a month, but am wondering if something's wrong with the battery or what's going on. It is secured to the waistband of my workout pants and doesn't flop around, so it can't be that...

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‎01-16-2016 07:46

‎01-16-2016 07:46

Hi @smiley83 how are you doin' today? Let me give you a hand on this. Woman Happy First of all, try to restart your tracker by taking out the battery for 10 seconds and then put it back in. If after that, you can't recover your steps or you see that the issue persists, please contact Fitbit Support, they will further investigate this and find out a solution. 

 

Let me know how it goes and welcome to the Community! 

Heydy | Community Moderator, Fitbit
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